Cancellation Policy

Orders can be stopped before they are collected. After collection, the return route is the only one available.

Before despatch

Cancel outright. Nothing is charged and the full amount is returned.

After despatch

The order becomes a return. See the Refund and Returns Policy.

How to cancel

Write to service@bridalgrace.shop with your order number to cancel, or call +1 646-484-6468 while we are open: Monday, 10:30 AM – 7:00 PM (ET). Thursday – Saturday, 10:30 AM – 7:00 PM. Sunday, 9:00 AM – 5:30 PM. Closed Tuesday and Wednesday.

Because handling begins within 1–3 business days, a cancellation is most likely to succeed on the day the order is placed. We will always tell you honestly whether the parcel has already gone.

Refunds on cancellation

Full refunds on cancellation are issued within five business days to the original payment method.

When we cancel

If we cannot fulfil an order because the stock has gone or the price was in error, we cancel it, explain why, and refund everything.

Changing an order instead

Adding to an order before despatch is usually possible and avoids a second delivery charge. Changing a delivery address is possible until the label is printed. Both are handled by email at service@bridalgrace.shop.