Frequently asked questions
Before the day — and the answers we give at the counter.
How quickly can accessories arrive?
Packing takes 1-3 business days and transit 5-10 business days: 6-13 business days from order to door. If your date is closer than that, email service@bridalgrace.shop first.
What does shipping cost?
Are the metals hypoallergenic?
The listings state the plating and base metal – gold-plated brass, silver-plated alloy, cubic zirconia and so on. If you have a known nickel sensitivity, check the individual listing before ordering.
Can I return something that did not suit the hair trial?
Yes, if it is unworn and complete. Returns run for 30 days from delivery; hair pins that have been used in styling cannot be resold and are not eligible.
Do you sell gowns online?
No. This catalogue is accessories only. Gowns are seen by appointment at the boutique, 51 Warren St, New York, NY 10007, United States, open Monday, 10:30 AM - 7:00 PM (ET). Thursday - Saturday, 10:30 AM - 7:00 PM. Sunday, 9:00 AM - 5:30 PM. Closed Tuesday and Wednesday.
Can I order more than one of the same set?
Yes, stock permitting. Quantities update live on each listing.
How do I track my order?
A tracking number is emailed at despatch. You can also use the Track Order page with your order number and email address.
Can I cancel after ordering?
Yes, at any point before despatch, for a full refund. See the Cancellation Policy.
Do you ship outside the United States?
No. Delivery is to United States addresses only.
Not answered here? Email service@bridalgrace.shop or call +1 646-484-6468 during Monday, 10:30 AM - 7:00 PM (ET). Thursday - Saturday, 10:30 AM - 7:00 PM. Sunday, 9:00 AM - 5:30 PM. Closed Tuesday and Wednesday.