Refund and Returns Policy

What we can accept

An eligible return is unused, has all of its parts, and is in the original box or pouch with any seal still in place.

• Hair pins and combs that have been used in styling cannot be returned. Trial them over a cloth if you want to keep the return option open.
• Earrings are returnable only with the hygiene seal intact, in line with normal practice for pierced jewellery.
• Bracelets, bangles, bands and complete jewellery sets may be returned unworn, in their original pouch or box, within the window.

Starting a return

1. Send an email to service@bridalgrace.shop naming the order and the item. Authorisation and return instructions come back within two business days.
2. Pack the item in its original packaging, with the authorisation reference enclosed, and post it to the address we give you.
3. Change-of-mind returns are posted at your cost. Where we sent the wrong thing or it arrived faulty, we pay the return carriage.
4. We refund within five business days of receiving and checking the return, to the card or account used. Delivery charges stand on change-of-mind returns.

Faulty or incorrect goods

If something is faulty you are entitled to a replacement or a full refund including postage. Let us know promptly and include a picture.

Exchanges

We do not process exchanges as a single transaction. Return the original item for a refund and place a new order for the replacement; that way the second item is reserved from stock immediately rather than waiting on the first parcel reaching us.